Step 01
We review what inquiries currently come in and which questions are repeated.
Business Chatbot
Website visitors ask the same questions about services, terms, and next steps over and over. A chatbot can answer those questions using information you have pre-approved and hand off anything that requires a human to your team. The bot captures inquiries automatically 24/7, and your staff replies during business hours.
Who it is for
- The same questions come in every day: via chat, phone, and email.
- Inquiries arrive in the evening and on weekends when no one is available to take them.
- Information about your services and terms is already compiled, or you are ready to put it together.
What is included
- Answer base: verified details on services and limitations, plus who is responsible for keeping them up to date.
- The questions the bot answers on its own and the cases where it hands the inquiry over to a person.
- Inquiry handoff: what the staff member receives, how, and when.
- Pre-launch testing: standard questions, an unanswered question, and human handoff.
What solution powers the bot
We choose the solution based on the website and the task. One option is Chatin, an Israsky product: a website chat that answers visitors and transfers inquiries to a person when needed. Product website: chatinbot.com. Our Products
Our own support works the same way: a WhatsApp bot answers hosting questions at any time, and a specialist follows up during business hours.
What is not included
Channels beyond the website, additional languages, and actions in external systems require separate verification. A bot does not replace all human support and can make mistakes. That is why we define in advance what it must not answer: unconfirmed terms and decisions that require a person. Ongoing monitoring and post-launch changes are scoped separately. If you need broader automation beyond a single bot, start with an automation audit; texts for the answer base can be ordered as website copywriting.
How We Work
The turnaround time is specified in our proposal, measured in business days.
Step 02
We check which solution is available and fits the website, and propose connection terms.
Step 03
We compile the knowledge base of answers and the rules for human handoff.
Step 04
We test it on real examples and launch after your confirmation.
How much does a chatbot cost?
Pricing depends on the solution, channel, and scenario scope, so we quote it once we understand the task. All Prices
Our products in this service
Proprietary Israsky products operating within this step of the workflow.
Israsky Product – in progress: inquiries
Chatin
Website chat that answers recurring visitor questions and hands the conversation over to a person when needed. Built for businesses that receive many similar questions and want every inquiry answered promptly.
Chatin Website
Lidin
A system for managing inquiries and leads: tracks each request from initial contact to signed client and sends lead quality signals back to ad platforms. Includes a dedicated edition for law firms.
Discuss IntegrationFrequently Asked Questions
Can it be connected right away?
First we check whether the solution is available, along with its features and terms. After that, we agree on the setup.
Does the bot work on WhatsApp?
Tell us which channel you need. Before choosing a solution, we will check whether it can be connected and which features will work on it.
What happens if the bot does not know the answer?
We agree in advance on how it responds in that case and how the inquiry is routed to a person. We always test this scenario before launch.
Are a chatbot and Chatin the same thing?
No. We built Chatin ourselves: it is a website chat that answers visitors and hands inquiries over to a person. A chatbot as a service includes the conversation flow, answers, and human handoff within the tool that best fits the site. Before ordering, we check together whether Chatin suits your task.
What should I send to get started?
Your website URL, a list of frequently asked questions with answers, and who currently handles inquiries. Please send examples without client names or personal data. Real chat logs and passwords are not needed.
Do questions keep repeating?
Send your website URL and a few of your most common questions, and we will check which solution fits best.